Frequently asked questions

Fill in the registration form on the home page or the account page with your name, email address, telephone number and a password, then confirm the email we send you. A personal manager calls within 24 hours to help with the next steps, including your first deposit.

No. The platform is designed for people without trading experience, and it runs in a normal web browser on desktop and mobile. Your personal manager walks you through setup, deposits and strategy selection on a call.

Yes. The platform works in the browser of any modern smartphone or tablet, with the dashboard, reports and settings laid out for smaller screens. There is nothing to install.

The Basic tier starts from A$250, which is the minimum first deposit. Advanced begins from A$1,500 and Premium from A$5,000, each adding features and priority support described on the Fees & pricing page.

Account opening, account maintenance, custody and inactivity are free. Trading commission is up to 0.58% per transaction and currency conversion up to 1.50%, always shown before you confirm a transaction. Deposits and withdrawals through our supported methods are free from our side.

The full tables, including tier comparisons, spreads and timing limits, are published on the Fees & pricing page. Any fee applicable to a specific transaction is displayed before you confirm it in the platform.

No. There is no monthly fee for platform access: the amount you deposit is trading capital, not a membership payment. Costs that do exist, such as trading commission, are disclosed in the fee tables and at confirmation.

No. Trading carries the risk of losing money, including the whole amount you deposit, and past performance does not indicate future results. Reports and reviews describe what happened, never what will happen.

The dashboard shows balance, open positions and performance in plain language, with a weekly summary and email alerts for notable events. You can review the audit history of every action the system took on your account.

An illustrative projection based on the amount and period you selected, nothing more. It is not a forecast of your account and should not be read as one.

It scans monitored markets continuously, detects recurring patterns and micro-trends, and opens or closes positions according to the strategy configured for your account. It works around the clock, including when you are asleep.

Yes. You choose the trading pairs to monitor, the strategy or settings to apply, and which notifications you receive. Your manager can configure these with you, and you can adjust them at any time from the dashboard.

Email alerts cover executed trades, unusual activity, volatility pauses and account security events. A weekly summary consolidates the period in plain language.

It decides execution within the rules you set, not your risk appetite or your amounts. How much to deposit, which strategy to run and when to withdraw remain your decisions, and your manager is there to discuss them.

Yes. Every strategy can produce losses, up to the full amount invested, because market movements cannot be predicted reliably. Read the Risk disclosure page before depositing, and only commit funds whose total loss you could absorb.

The platform has protective mechanisms that can pause trading when conditions become excessively unstable. These reduce certain exposures but do not prevent losses when prices move against open positions.

No. Risk can be managed, spread and sized, but not removed. Any suggestion otherwise, wherever you read it, is wrong.

Two-step verification, encryption in transit and at rest, login alerts from new devices, session control and a full audit history. The Security page explains each layer and what is expected of you.

Funds sit with the exchange and payment providers connected to your account, linked through keys that cannot withdraw. Custody arrangements are confirmed during onboarding, and you can withdraw your available balance at any time.

Contact support from your registered email and follow the identity verification process described on the Security page. Access is restored only after verification, which protects you against impostors.

Deposits are free and usually instant through Visa, Mastercard, PayPal, Apple Pay, Google Pay and PayID or Osko bank transfers. Withdrawals go to your PayPal within 24 hours, your card in 1 to 5 business days, or your bank in 1 to 3 business days.

Requests are processed after standard security and verification checks, then paid by the method you choose. The Withdrawal policy page explains timing, limits and the reasons a request can be held.

You can cancel a withdrawal while it is still pending, directly from your transaction list. Once released to a provider it cannot be recalled by us, so contact support immediately if you spot a mistake.

Check the audit history to see what the system recorded, then contact support with the details. If security is involved, change your password, end unfamiliar sessions and freeze the account from your profile while the review proceeds.

Your personal manager is the first stop for questions about how features work and what reports mean. Support can also be reached by email during support hours.

Yes. Ask your manager for a configuration review; they can walk through each setting, what it does and how it matches your goals. Changes are confirmed with you before they take effect.