Personal support
Automation handles the watching; a person handles the questions. From the moment you register, a named personal manager works with you: setting up, funding, reading reports and everything in between, on a schedule you both agree on.
Registration is open, places are limited
By creating an account, you agree to our Privacy Policy and Terms of Use.
Your personal manager will call you within 24 hours.
What personal support is
Every new SabioTrade account is paired with a personal manager: a real, named person who calls you within 24 hours of registration and stays associated with your account. Their job is the human half of the service: understanding what you want from the platform, configuring it with you, translating anything unclear, and being the first call when something needs attention.
The format is individual accompaniment rather than a queue. You are not assigned a different voice each time you need help; you have a manager who knows your configuration, your questions and your history with the platform. The relationship continues for as long as the account does, not only through onboarding.
This page describes what that support covers, how it works and how to reach it. Nothing here means your manager makes investment decisions for you: they explain, configure and assist, while choices about amounts, strategies and withdrawals remain yours.
It is worth saying what the manager service replaced. On self-service platforms, a new user's first week is a scavenger hunt through help articles, and the questions that matter most, such as how much to start with and what a report means, are precisely the ones articles answer worst. Pairing every account with a person costs us more and is the single change users mention most in their first month.
Advantages of the personal approach
Individual service is the core: advice on configuration tailored to your goals, not a generic onboarding script. Help at activation removes the classic first-week friction, from verification documents to the first deposit, which is where most self-service platforms lose people. Quick answers shorten the distance between a question and its resolution, and personalised information means the weekly call reflects your account, your markets and your settings.
Continuity is the quiet advantage. Because your manager sees your account's history, you never re-explain context, and patterns in your questions become patterns in their guidance. Ongoing support rounds it out: the service does not end when onboarding does, because most questions in trading arrive weeks or months after the first deposit.
What your manager can help with
Account activation
Verification documents, exchange connection and the first configuration, walked through step by step.
First steps
Choosing scope and strategy, setting notifications, and building the habit of reading your weekly report.
Deposits and withdrawals
Payment method questions, timing expectations, and help if a request is held for verification.
Updates and details
Changing your contact or payment details, updating documents, adjusting strategy settings.
Feature questions
What a report line means, what a setting does, what an alert implies; no question too basic.
Problems and escalation
Anything broken, delayed or confusing, chased to a resolution or escalated through the proper channel.
Who this suits
Beginners are the obvious fit, because the questions pile highest in the first months and a manager flattens the learning curve. It also suits users who simply prefer to work with a person: many experienced traders keep a manager precisely because they want a human to notice when something in the reports looks odd, even though they could manage alone.
If your preference is full self-service with no calls, this product may feel like more contact than you want, and you can shape that too: the cadence is agreed between you and your manager, from scheduled weekly conversations to as-needed only. The one thing we do not do is disappear.
How the service works
Registration
You create your account with the form on this page; your details reach the onboarding team immediately.
First contact
Your personal manager calls within 24 hours, introduces themselves and plans your setup with you.
Activation
Verification, funding and configuration happen together, at your pace, until the account is running.
Ongoing support
Agreed check-ins, answers when you need them, and reviews whenever your situation or questions change.
Support channels
Four channels cover everything. Email at [email protected] reaches the Client Support & Compliance team with a written trail. A callback can be arranged through your manager or by email, for anything easier to talk through than to type. Your personal manager is the standing channel for account-level questions. And the help centre inside the platform answers the short factual questions at any hour, from fee timings to password resets.
Hours of operation
Support operates Monday to Friday, 8:00 am to 6:00 pm AEST, excluding Australian public holidays. Within those hours, phone and callback response is usually under 5 minutes on the phone, and email is answered the same business day in almost all cases. Outside hours, email and the in-platform help centre remain available, and anything urgent about account security should use the security guidance on the Security page, including freezing the account yourself from your profile.
Deposits, withdrawals and money questions
Money questions are a regular part of support, and your manager handles them alongside the payment specifics: choosing between PayID, Osko, cards and wallets for deposits; understanding withdrawal timing to each method; and following up when a request is waiting on a verification check rather than a technical fault. The methods page and the withdrawal policy carry the reference tables your manager works from, so answers stay consistent.
Questions about personal support
Within 24 hours of registration, on the phone number you provided. If the call comes at an inconvenient moment, it can be rescheduled for any time within support hours.
That is exactly whom the service is designed for. Your manager assumes no prior knowledge, explains each step in plain language, and paces the setup to your comfort rather than a script.
Your manager can walk you through any change and confirm it with you before it takes effect. Material changes to your configuration are always confirmed with you first.
No. The manager service is included with every account, at every tier. Higher tiers add priority handling and more frequent scheduled reviews, never a fee for basic help.
Email the support address or ask your manager directly, including the transaction reference from your profile. Payment questions are answered the same business day in nearly all cases.
The wider Client Support & Compliance team covers absences, with your account history visible to whoever assists. You will never be left waiting for one specific person to return from leave.
Talk to a person from day one
Register with the form on this page and your manager will call within 24 hours. Bring every question you have; answering them is the product.